Terms and Conditions

GearBora Terms and Conditions.

ABOUT US

gearbora.co.ke is a website operated by SIFENG KENYA Limited. We are registered in ATHI RIVER, Kenya, and our office is located in GRAYLANDS GODOWNS Warehouse Park on MOMBASA ROAD. 

To successfully shop on our website, you need to have:

have a credit or debit card we accept, and
Authorized to use the credit or debit card (for example, it is in your name or you have the right to use it).
Have a registered personal M-Pesa account, MTN Mobile Money, Airtel Money, etc. If you do not have a registered account, you may need to gain access to the account you want to use to pay.

Service Availability and Order Placement.

After placing your order, you will receive an email confirming receipt of your order. Then, our live customer service team will check. If you pay by card, there is a quick confirmation of the amount on the card and how much is on the card. Your order will be accepted once payment has been approved and we have debited the payment to the card. When paying via M-Pesa, we check the amount paid on our end and the payment code generated.

Place an order through our website.

When you place an order through our official website, if you are not satisfied with what you ordered, you can cancel the order within 24 hours, if you cannot change the order. You must cancel your order and return the original item (if delivered), after which you can reorder a new item. When placing an order, please ensure that all details you provide to us are true and correct.

Price and Product Description

From time to time our team may make the mistake of adding prices or misdescribing products or promotions on the website. We do our best to ensure that our descriptions are correct, and if we find an error with any item you ordered, our customer service team will contact you as soon as possible and give you the option to reconfirm your order or cancel it. If we discover an error after your purchase, we will endeavor to contact you to advise you of the error and provide you with a credit note or gift certificate for the excess amount.

Parcel delivery

When you place an order on the website, the delivery time depends on your address, this includes collection from our store, delivery to your door. Our online team and riders work hard to ensure all orders are delivered on time, but delays may occur. We will do our best to keep you up to date on the location of your package and share emails about order status changes so you can track the progress of your package.

Return policy

All returned items should be accompanied by an original receipt and the purchase date and amount must be verified in our system.

Worn and laundered returned items are eligible for exchange only if the item is defective. These include: tears and holes, faded fabrics, fluff on sweaters and dresses, shrunken and overstretched items. We may ask you to produce evidence of such defects together with original receipts or proof of payment.

After returning a defective item, you may exchange the product for an identical item in the same or a different color.

Alternatively, you are entitled to a refund equal to the amount previously purchased. Once your return is accepted, you will receive your refund immediately.

Promo code

From time to time, we may run promotions that may result in a discount or some benefit for which you will need to enter the code to apply during the checkout process. Each promo code has its own terms and conditions. This information will be communicated when the promotional code is issued to you. Some of this information includes when to use it, whether it is suitable for single or multiple use products, etc. If you get a code for your use only, please keep it confidential. If you share it, and we realize that you have shared it and it is being used by multiple people, we will have to cancel the promo code and possibly suspend our account with you.

Customer service

If you need to get in touch with us for any reason, please contact us Monday to Saturday from 9am to 5pm. Please contact us by:

Tiktok: @gearbora
WhatsApp number: +254 794944399

User Generated Content.

From time to time we share some content that customers tag us on our social media pages and website. We do this because we like your style and want to showcase your beauty in sifengkenya, by giving you the opportunity to use the hashtag #sifengkenya #kenyafashion and to feature on our social media pages and website, you agree that we may Use your username and content on sifengkenya.com and/or any of sifengkenya's social media platforms, including but not limited to Instagram, Facebook and tiktok.
We may edit, crop, adapt, enhance or modify the Content

You undertake to:
Obtain the permission of everyone in the content to share with us, have the right to grant the above rights to sifengkenya mall, you are over 18 years old, if you feel uncomfortable with us sharing your content, please let us know, we will also from our control Remove the content from social media accounts and our website. Please note that once we publish content, it becomes available to other social media users. They can share it and save it on their devices or on other websites. If you are not comfortable with this, please do not give us your consent to use your content.